Fault diagnosis
N35 I.C.S. TELEPHONE DEVICE NOT WORKING
Engines: 2.0 16V, 2.0 JTD 8V, 2.3 JTD 16V, 2.8 JTD 8V
This table does not consider faults due to service provider or phone function malfunction
Engines: 2.0 16V, 2.0 JTD 8V, 2.3 JTD 16V, 2.8 JTD 8V
| STEP | OPERATIONS TO BE CARRIED OUT | TEST RESULTS | ||
|---|---|---|---|---|
| 0 | PRELIMINARY CHECK | ALL OK | PROBLEMS ENCOUNTERED | ACTION |
| Check the service provider card is working properly | Move on to Step | SIM Card not present or not working. | Restore correct values | |
| 1 | CHECK CONNECT OPERATION | ALL OK | PROBLEMS ENCOUNTERED | ACTION |
| Use the Connect self-diagnostic function to check for faults in related systems. See Test 5580PC CHECK OPERATION OF CONNECT RADIO MODULE | Move on to Step | 1. SIM Card found to be missing. | Move on to Step | |
| 2. Aerial status found to be in red field or field intensity too low. | Move on to Step | |||
| 3. Communication status found to be in red field (internal error) | 3. Replace the Connect unit | |||
| 2 | SIM CARD CHECK | ALL OK | PROBLEMS ENCOUNTERED | ACTION |
| Check the phone card supplied by the service provider is correctly inserted/working properly. | Move on to Step | 1. Card incorrectly inserted. | 1. Re-insert card correctly | |
| 2. SIM Card defective | 2. Change SIM Card | |||
| 3. SIM Card reader defective | 3. Replace the Connect unit | |||
| 3 | RECEPTION AREA CHECK | ALL OK | PROBLEMS ENCOUNTERED | ACTION |
| Check that the fault is not present in areas of poor reception. The reception should improved significantly when the vehicle moves away from such areas. | Move on to Step | Poor field intensity reception | Check field presence | |
| 4 | AERIAL CHECK | ALL OK | PROBLEMS ENCOUNTERED | ACTION |
| Move on to Step | 1. Aerial lead fault | 1. Repair/replace aerial lead | |
| 2. Amplifier power supply cable fault | 2. Repair/replace supply lead | |||
| 3. Amplifier and/or aerial fault | 3. Replace amplifier and/or aerial | |||
| 5 | CHECK ON CORRECT OPERATION | ALL OK | PROBLEMS ENCOUNTERED | ACTION |
| Check that the fault is no longer present | Correct fault persists | Replace the Connect unit | ||